“I’m not personally involved in that issue”. I’ve heard this twice from NextEra. Once I asked rep Josie Hernandez about the homes they have bought out near wind turbines. She claimed they hadn’t bought any out. Surprised at this bold statement I asked, “Dekalb?“. And her reply was, “I was not personally involved in that one.” As if I was askign if she had personally bought out a person affected by wind turbines, not NextEra.
And here again at the Adelaide ERT, NextEra’s Ben Greenhouse tries the same excuse. It’s best for them to not be ‘personally involved’ in anything, that way they can excuse themselves from all harm done. A nice clear conscience? I don’t think so.
The second part of the questioning is even more sad. Since when does “24 hour response” save a person from suicide? But hey, that’s, “standard and sufficient” enough in NextEra’s eyes.
NextEra Adelaide Wind Project ERT: 2013/10/23
Ms. Wrightman – Paragraph 33.
Mr. Greenhouse – Yes.
Ms. Wrightman – Second sentence. “Accordingly Nextera will continue to maintain avenues of communication with members of the public through all phases of the project.” Does that include lawsuits against individuals in the community?
Mr. Greenhouse – I’m not clear what your question is.
Ms. Wrightman – My communication with Nextera includes lawsuits with Nextera against me.
Mr. Greenhouse – I understand
Ms. Wrightman – Is that communication?
Mr. Greenhouse – I, um, so yes there is a lawsuit from Nextera against you, I understand. That’s not something typically done in our projects, that’s certain. I have – I am not personally involved in that. I don’t know what more I can say.
Ms. Wrightman – You were very personally involved. You left messages on my phone. [The Statement of Claim states he tried to contact 5 times]
Mr. Greenhouse– Yes , that – I was involved in trying to contact you before it was filed.
Ms. Wrightman – It’s the first time I ever got a call from Nextera.
Paragraph 34, on complaint resolution.
Mr. Greenhouse– Yes.
Ms. Wrightman– “Should any complaints arise a Nextera representative will contact the complainant within 24 hours to understand and seek a resolution to the issue raised.”
So, I’d like a clarification on this process. If a person is suffering from constant noise every night, they’re getting vertigo, nausea, sleeplessness, night after night after night and they hit a point where mentally they’re frayed and if those turbines don’t turn off, it’s going to be serious and irreversible harm as in suicide. 24 hours of responding back to that person, do you think that will save them or do you have another way that this person can seek some sort of help from your company?
Mr. Greenhouse – So I think, you know that – I don’t know whether I want to talk about the scenario, I don’t know how likely that is?
Ms. Wrightman – It’s very likely.
Mr. Greenhouse – But the obligation is to do it within 24 hours, certainly we’ll respond as quickly as we can. Our intent is not to take 24 hours. But that’s the complaint resolution process that’s in place under the REA.
Ms. Wrightman– Do you think that would help that person out in that scenario?
Mr. Greenhouse – I’m not sure I’m really qualified to what would help a person in that scenario.
Ms. Wrightman– Then perhaps your complaint resolution is not taking into consideration members in the community who are being affected badly enough? You’re not looking at these instances in our community that are real?
John Terry (Torys for NextEra)– Is that a question or a statement?
Ms. Wrightman– No, it’s a question.
Mr. Greenhouse– I think if you look around any industry, 24 hour response, a response in 24 hours is standard and sufficient.